The most important concept to grasp is your fiduciary responsibility. It sounds intimidating, but the idea is simple: you must act in the best interest of the association as a whole, not your personal interests or the interests of a single neighbor.

Small HOAs often require a more hands-on, personalized approach but lack the budget for a full-time, on-site manager. You need to know if the company has a dedicated division or specific managers who specialize in small-scale operations.