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  • Writer's pictureJosé R. Hernández

Overcoming Communication Barriers with Your HOA Management Company

HOA management companies are meant to simplify things and make life easier for residents, so it can be frustrating when communication barriers get in the way. Poor communication with your HOA management company can lead to misunderstandings, frustration, and wasted time and resources. The good news is that there are many ways to overcome communication barriers and improve communication with your HOA management company. In this article, we'll look at some of the common communication barriers HOA members face and how to overcome them, including using AI to facilitate communication through text messaging.

People arguing do to bad communication skills

Numerous communication hurdles may impede effective communication with your HOA management firm, one prevalent being language barriers. When some of the population served by the HOA management company doesn't speak English as their first language, it may prove challenging for residents to convey their issues or receive vital information. A potent solution to this problem would be leveraging the capabilities of AI chatbots, which can converse in the native language of their users. Specifically, Don Asher's chatbot is worth mentioning in this context, as it can communicate in over a hundred languages, thereby eliminating language barriers and significantly improving communication efficacy.

Another barrier to communication is the use of technical language or jargon. HOA management companies may use industry-specific language unfamiliar to residents, which can lead to misunderstandings or confusion. If you don't understand something your HOA management company is saying, do not hesitate to ask for clarification. A good management company should be happy to explain things in simple terms.

Traditional communication methods, such as phone calls or emails, can sometimes create a communication barrier. Reaching a representative from the management company might be challenging, or voicemails and email messages may be left unattended for prolonged periods. To tackle this issue, adopting AI technology presents an effective solution. Specifically, Don Asher is implementing AI-powered chatbots, which will be fully operational by the first quarter 2024. These chatbots are designed to handle routine communication tasks, like scheduling a meeting with the management company or answering basic inquiries. Furthermore, the AI technology will offer HOA members instant access to their account details, facilitate service requests, and aid in amenity bookings. By enhancing the response time of the management companies, AI technology ensures a more efficient and faster communication process.

Another barrier can arise with complex topics such as finances. Homeowners associations often deal with complex accounting topics, which can be difficult for residents to understand or communicate with the management company. One helpful tactic for overcoming this barrier is for the manager or company to offer financial counseling. This counseling will help HOA members understand the HOA management company's financial terminology and how to pay off any outstanding debts, allowing both parties to communicate thoroughly.

Effective communication is the foundation of a well-functioning homeowners association. By understanding the communication barriers that can arise and developing strategies to overcome them, residents can improve communication channels with their HOA management companies, thereby streamlining the flow of information and maximizing the relationship for the entire community's benefit. AI chatbots can help add a faster response time and reduce response time to management company's quires. Breaking down technical jargon and adopting financial counseling services are some solutions to make it easier for residents to communicate with HOA management companies. Effective communication can be the key to a thriving, sustainable community, and HOA members and management companies must work together to overcome any obstacles.

We highly recommend reading our article "8 Things To Do Before Fighting Your HOA". This comprehensive guide will equip you with the knowledge and tools to navigate potential disputes effectively, ensuring your voice is heard while maintaining a harmonious community environment.

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At Don Asher Management, we've proudly served the Central Florida community for over 70 years. As a locally-owned company with a strong understanding of the local market, we've cultivated substantial relationships with local and national contractors to provide top-quality services. We're dedicated to meeting your Property and HOA management needs with a personalized touch, combining our decades of experience and commitment to detail for unmatched service. We're confident in our ability to deliver exceptional services tailored just for you. Choose Don Asher Management - where personalized attention meets professional service.

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