The tone of your letter sets the stage for the entire interaction. A letter that sounds accusatory, condescending, or overly aggressive will immediately put the homeowner on the defensive, making them less likely to cooperate.

When budgets are approved behind closed doors or special assessments appear without clear justification, residents assume the worst.

Pro tip: Publish quarterly enforcement statistics (no names)—number of notices, common categories, and resolutions. Transparency shows you’re fair and consistent.