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  • Writer's pictureJosé R. Hernández

Hiring a Property Manager: A Comprehensive Guide for New Landlords

The idea for this comprehensive guide originated from an enlightening conversation a few days ago. A new landlord, a fellow passenger on my flight from Thailand, was oscillating between managing her latest rental property herself and hiring a professional property manager. Her main concerns revolved around the cost implications of employing a property manager and the potential benefits of self-management. This conversation underlined the urgent necessity for clear, practical guidance on this subject, hence this guide. It aims to demystify the process of hiring a property manager, providing new landlords with the essential knowledge to make informed decisions that best suit their property management needs.

Asian business woman choosing between options

Investing in rental property is a significant financial venture. As a new landlord, you may find managing your property more time-consuming and complex than initially anticipated. This is where a property manager can become an invaluable asset. This article will guide you through evaluating, selecting, interviewing, and hiring the right property manager for your unique needs.

Understanding the Property Owner's Needs

Rental properties can range from single-family homes to multi-unit apartments, commercial buildings, and vacation rentals. Each type requires distinct management skills. Additionally, your long-term goals for the property, whether capital appreciation or steady cash flow, can significantly impact the type of property manager you need. Understanding these factors is crucial before you search for a property manager.

The distinction between short-term and long-term leases also plays a vital role in property damage. Short-term rentals, such as vacation rentals, experience high tenant turnover, potentially resulting in more wear and tear, whereas long-term leases often involve less frequent tenant changes, reducing damage due to moving in or out. Still, tenants living on the property for longer could cause significant damage if the property is not properly maintained or inspected. Therefore, hiring a property manager who can manage these unique challenges associated with both short-term and long-term rentals is crucial.

Finding the Right Fit: Key Considerations

When hiring a property manager, look for someone with experience managing similar types of properties in the same geographical area. This ensures they know local laws, regulations, and market conditions. It also makes it easy for the property manager to keep a watchful eye on your property. Strong communication skills are also essential for effective property management. Consider looking for industry credentials or certifications to assess their competency. Years of experience in the industry can also indicate a strong track record and experience with different situations.

Qualifications to Look For in a Property Manager

In addition to relevant experience and qualifications, looking for a property manager knowledgeable about state-specific laws and regulations is essential. They should also be up-to-date on the latest technologies and trends in the industry. Real-life examples or scenarios can illustrate the ideal candidate's traits and give a better understanding of their capabilities. During the interview, ask for specific instances where their qualifications made a difference.

Conducting the Hiring Interview

Preparing for the hiring interview is crucial in finding the right fit. This includes reviewing resumes (LinkedIn) and work histories and preparing relevant questions. Conducting in-person interviews can also help assess compatibility with potential candidates. Additionally, pay attention to response times to follow-up questions as it reflects their professionalism and gives you an idea of how they'll act when hired. Also, remember that a property management company's track record might differ from the individual property manager's history.

Questions to Ask a Potential Property Manager

Before hiring a property manager, it's essential to ask them the following questions to ensure they're the right fit for you and your property:

  1. Can you provide references from past clients or tenants?

  2. How many properties are you currently managing, and how do you handle multiple properties simultaneously?

  3. What types of properties have you managed in the past, and how does that experience prepare you for managing my property?

  4. How do you handle property maintenance and repairs?

  5. How much do you charge for your services, and what does that fee include? Some property management companies might initially charge a low fee and later nickel-and-dime you to death with extra services.

  6. What is your process for finding, screening, and selecting tenants?

  7. How do you handle late payments or non-payments from tenants?

  8. Do you have experience with evictions?

  9. How often do you conduct property inspections, and what is included?

  10. How do you keep up with changes in laws and regulations that can affect my property?

  11. How do you handle tenant complaints and requests?

  12. In which area are the bulk of your properties located?

These questions will help you understand the property manager's approach to managing properties and dealing with everyday issues that can arise.


Don't hesitate to ask for referrals. Other property owners in your area can offer valuable insights. Your chosen property manager should align with your needs and goals, stay informed about industry trends and regulations, have strong communication skills, have extensive knowledge of the local market, and be experienced in managing similar properties. Remember, your property manager will be an extension of you, working on your behalf to make your investment successful. Happy hiring!

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At Don Asher Management, we've proudly served the Central Florida community for over 70 years. As a locally-owned company with a strong understanding of the local market, we've cultivated substantial relationships with local and national contractors to provide top-quality services. We're dedicated to meeting your Property and HOA management needs with a personalized touch, combining our decades of experience and commitment to detail for unmatched service. We're confident in our ability to deliver exceptional services tailored just for you. Choose Don Asher Management - where personalized attention meets professional service.


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